• Reply To: Files are not attached to posts that I imported via CSV

    #2212
    ARS Support
    Keymaster
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    This typically occurs when the attachment file name contains illegal characters (example: spaces, etc.), or is otherwise malformed.

    When manually uploading files to client file directories, ensure that file names are properly formed and do not contain spaces or illegal characters.

    Below are some basic guidelines for naming your file attachments to ensure that they function as expected.

    • Ensure that there are no spaces in the file name.
    • Ensure that the file name contains only alphanumeric characters and valid special characters (e.g. hyphens, underscores, and periods).
    • Ensure that there are no special characters other than hyphens, underscores, and/or periods in the file name.
    • Ensure that the file name ends in a valid file extension (example: .pdf, .jpg, etc.).
    ARS Support - March 20, 2024 at 10:47 am
    ARS